Ongoing support helps ensure your effectiveness. Through an EnergyCAP Maintenance Agreement (ECMA), you receive expert technical support via phone, email, web conferencing, and Support Suite, which is our support Web site. Support Suite provides help ticketing, account management, and a searchable knowledgebase of the latest tips and techniques.
Your ECMA also includes full access to all program upgrades. With our focus on development, we release at least one major upgrade every year. In fact, we've released nine upgrades in the last five years, more than any other provider of energy management software.
You also receive, if you want, additional data services including weather data, greenhouse gas emissions factors, and automated submittal of your building information to the ENERGY STAR's Portfolio Manager.