Services: Customer Service

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Effectively managing an enterprise-wide energy management program can be challenging. But as an EnergyCAP customer, you don’t have to go it alone. Our experienced Customer Success team is here to support you through a broad inventory of consulting, training, planning, and management services.

Our most popular Customer Success services are described below, but we don’t stop there. Contact us to discuss your need or challenge, and we’ll recommend a path forward that’s customized to meet your specific objectives.

Management Transition

managementTransition2It’s inevitable. Your energy conservation program will experience personnel changes over time, and at some point, a change may occur at a critical management level. If the management change happens suddenly or without the opportunity for a smooth transition, it may be difficult to maintain program success. We’re here to help.

Our team of experts are available to consult with new management and other team members to identify and quickly overcome any gaps related to your EnergyCAP-centered program. Our consultation can be a holistic review of your utility bill accounting or energy management program or focus on a specific need. Either way, we’ll provide the assistance—user training, additional services, etc.—you need to meet your  goals.

Project Scoping & Assistance

projectScopingFacing a new energy mandate? Want to add EnergyCAP functionality or integrate with another system? Feel that it’s time for a thorough EnergyCAP database review or reorganization? Regardless of the need, it’s likely that we’ve helped other organizations overcome a similar challenge, and we’re happy to share our experience with you.

An EnergyCAP Customer Success Manager (CSM) is available to help you clearly define the need, understand and document the full scope of the project, and develop a plan to complete the project successfully.

Software Retro Commissioning

softwareRetroComm2Building owners across the country are achieving tremendous savings by reassessing their facilities and adjusting their building systems to match today’s capabilities and expectations. This same principle can be applied to your EnergyCAP software. Whether your current situation involves changes in staffing, understanding EnergyCAP capabilities, new legislation, reorganization, or updated business priorities, EnergyCAP can offer more value.

Your software retro commissioning begins with a complimentary, no-obligation consultation led by an EnergyCAP expert. The deliverable from that meeting will be an action plan that includes tasks that can be performed with or without our assistance to maximize your EnergyCAP value. We will also provide an appraisal of your current needs as they relate to your EnergyCAP license agreement.