Services: Maintenance &
Technical Support

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Maintenance

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Your current subscription to EnergyCAP grants access to all software upgrades and technical support through the EnergyCAP Maintenance Agreement (ECMA). As our focus is on software development, we provide multiple updates throughout the year. Your ECMA also includes additional data services: daily weather data, updated greenhouse gas emissions factors, and the ability to submit your building information to ENERGY STAR’s Portfolio Manager.

Technical Support

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In addition to upgrades, your EnergyCAP Maintenance Agreement (ECMA) provides you with access to our expert customer support via phone, email, web conferencing, and other online tools. Please submit a ticket if you are in need of Technical Support.

Additional free customer support and training resources are accessible via EnergyCAP’s Help Center to ensure a productive experience for all EnergyCAP users within your organization.