Welcome to the EnergyCAP Support Options page. We believe our customers are the best customers in the world, no matter how simple or complex the organization. Our goal is to support our customers through efficient and effective technical support and resources.

You should have an enjoyable support experience...every time. That’s our pledge to you. If you need support, please take advantage of the support options presented on this page; this short video describes some of them. Thank you for giving us the opportunity to serve you.

Toll-Free Support Line
877.327.3702

Technical Support Website for Enterprise, Professional, and Online
For convenient technical support, EnergyCAP Enterprise, Professional, and Online users can visit their technical support website to: create a help ticket, manage their account, download technical resources, and search the knowledgebase. To use the knowledgebase, Enterprise users should look for "EC Enterprise" in the title of the article. Web users (not EnergyCAP Express users) should look for "EC Web", and Professional users should look for "EC PRO."

Technical Support Website for Express
EnergyCAP Express users receive technical support through their technical support website. Visit the site to: create an account, submit a help ticket, search the knowledgebase, and read the latest news.

User Manual for Enterprise
The Enterprise User Manual is our searchable online technical reference manual for EnergyCAP Enterprise. The Express and Professional versions have built-in help documenation. Continuously updated, the User Manual offers the best and most current information on using EnergyCAP Enterprise. Help videos are linked on relevant pages.

Sample Report Viewer
The Sample Report Viewer provides an overview of every EnergyCAP Enterprise and Express report. With this helpful online tool, you can search all EnergyCAP reports, read descriptions, view a sample of the report, and even download a PDF image of the sample.

Joel "Brick" Brickell
Manager of Technical Support
"We’re servants on Earth, so I’m here to serve you by providing the best support experience at EnergyCAP."