Support

Our Pledge To You

You should have an enjoyable support experience every time. That's our pledge to you. If you need support, please take advantage of the support options presented on this page. Thank you for giving us the opportunity to serve you.

Toll-Free Technical Support Line: 877.327.3702

Technical Support Website for All Versions

For convenient technical support, visit the EnergyCAP Support website to create a help ticket, manage your account, download technical resources, and search the knowledgebase. To use the knowledgebase, look for your version in the title of the article:

EC Enterprise: EnergyCAP Enterprise, the installed version
EC Web/EC Online/EC Pro Online: EnergyCAP Online, the web component of the installed version, and Professional Online
EC Express: EnergyCAP Express, the fully online version
EC PRO: EnergyCAP Professional, the installed version

User Manuals

We offer user manuals for every version of EnergyCAP. Click on the version below to access the correct user manual.

EnergyCAP Enterprise (Installed Software)
EnergyCAP Online, EnergyCAP Express, and EnergyCAP Professional Online
EnergyCAP Professional (Installed Software): includes built-in Help documentation accessible in the software at Help < Manual

Sample Report Viewer

The Sample Report Viewer provides an overview of every report in EnergyCAP Enterprise, Online, Express, and Professional Online. With this helpful online tool, you can search all EnergyCAP reports, read descriptions, view a sample of the report, and even download a PDF image of the sample.

Joel "Brick" Brickell

Manager of Technical Support

"We’re servants on Earth, so I’m here to serve you by providing the best support experience at EnergyCAP."