Chief Customer Officer
VP of Customer Service and CSR
Matthew is the VP of Customer Service & Corporate Social Responsibility. His primary role is to advocate for the voice of the customer in all of EnergyCAP’s operations and actions by: overseeing fulfillment of new orders, license validations, product upgrades, communications, and customer support. He leads his team with, “Our vision is for every single one of our EnergyCAP users to be highly satisfied with their operation of EnergyCAP software.”
Matthew also directs corporate social responsibility projects including EnergyCAP's nonprofit organization called Global Capacity, which provides scholarships for children in Rwanda.
Additional contributions to the company include: a member of the Customer Experience Professional Association, treasurer on the board of directors, Catalyst Conference presenter, and part of the Product Ownership Team. Previous experience that helped him develop his customer experience skillset is: donor manager for several nonprofit organizations, support staff in college, and coach for developmentally disabled adults.
He is currently pursuing his MBA with a concentration in Nonprofit Management from North Park University. He is also preparing to become a Certified Customer Experience Professional. Matthew received his Master of Arts Degree from Fuller Theological Seminary and his Bachelor of Arts from Bethel College.
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