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Interview: Why Virginia Beach’s Utility Invoice to Payment Process Is Turning Heads

In June 2013, Virginia Beach won a prestigious award that has been awarded only twice in 12 years.

In this interview, we talk with members of the energy management team–Trish Donahue and Lori Herrick–about the old way, their new process, and the benefits they’re receiving.

Watch the video to learn why their single entry utility invoice-to-payment process is turning heads.

For more on energy management at Virginia Beach, read the case study.

About Trish and Lori

Trish Donahue, MBA, works for the Finance Department of Virginia Beach.  She is currently a financial analyst working on business process improvements and internal controls for the agency.

Lori Herrick, MBA, LEED AP, is the Energy Management Administrator for Virginia Beach.  In this position, she works full-time to analyze and reduce energy consumption and manages all the critical issues relating to energy.

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