The utility confidence gap: Closing the distance between plans and reality

Organizations set ambitious energy management goals, yet day-to-day reality often tells a different story.

Executive leadership may see a rosy picture, while Energy, Facilities, and Finance teams spot the risks: rising rates, hidden waste, manual processes, and capital needs, but struggle to communicate technical drivers in a way that resonates. The result: goals get set, confidence stays high in forecasts and goal attainment, while costs still climb.

In this webinar, we:

• share key findings from EnergyCAP’s State of Utilities survey, including peer insights, utility cost trends, and forecasting expectations.
• combine objective data with human psychology to explain why the disconnect happens: how incentives, optimism, and communication gaps, shape decision-making, and how to build an energy management culture grounded in accuracy and transparency.
• close the confidence gap with practical ways to measure and communicate utility usage, track progress to goals, and report results with clarity.
• break down the top energy management goals for the year ahead and the repeatable habits and tools that move teams from reactive to controlled.