EnergyCAP customer survey results: 3 key takeaways

What does a utility bill management platform actually deliver once used over time? EnergyCAP set out to answer that question, surveying nearly 100 customer organizations for the Value of EnergyCAP report and sharing those results on a live webinar with Tom Diliberti, CEM, Senior Manager of Energy and Utility Solutions; Sarah Uranowski, Senior Director of Product Marketing; and John Heinz, VP of Strategic Sales.

Those respondents span EnergyCAP’s full customer base, from universities and healthcare systems to local governments and Fortune 500 enterprises, managing everything from a few utility accounts to thousands of meters worldwide.

Three findings stood out most.

Cost savings are real, not projected

88% of customers recover money directly from billing errors EnergyCAP catches, most of it in the 1 to 3 percent range of annual utility spend, and more than that for some. For an organization spending $1 million a year on utilities, that’s $10,000 to $30,000 back. For finance teams, that’s not a rounding error. It’s recovered spend that shows up in the budget, not a future promise.

The hours come back

95% of customers save time on utility data management and analysis, and 92% save time on bill processing. Energy, facilities, and operations teams were among the top departments to report those savings. For a team that is already short-staffed, that means less time spent chasing and checking bills, and more time put back into the work that needs attention.

Customers get more than they paid for

On average, organizations use EnergyCAP for more reasons than they originally purchased it for, and every use case the survey asked about showed higher real-world use than the original purchase reason. That means the platform’s value keeps compounding well past the original business case.

That third finding is worth a closer look. Most organizations buy EnergyCAP for one or two reasons, usually to centralize utility data or cut billing costs. But once utility data lives in one place, visibility spreads with it: finance sees it for budgeting, sustainability sees it for emissions reporting, leadership sees it for communicating wins.

What starts as one reason to buy EnergyCAP rarely stays the only reason to keep it.

For the full picture, including the results for ESCOs and consultants and the complete survey methodology, watch the webinar or read the Value of EnergyCAP report.