Make new friends, but keep the old,
One is silver, and the other, gold.
The Girl Scout campfire song is old, but the sentiment is current, especially in business: It’s wonderful to find a new customer, but even better to keep your existing customers so happy that they keep coming back for more.
At EnergyCAP, our Customer Service team has the challenge of doing exactly that. In today’s blog, we unmask the EnergyCAP Customer Service department.
Josh says he likes to hear the relief in a customer’s voice when a tricky problem is resolved over the phone. “Making a client’s day better by solving their problem also makes my day better,” he said.
Matthew seeks to rally his team around a common goal: “Our vision is for every single one of our EnergyCAP users to be completely satisfied with their operation of EnergyCAP software,” he said. “To accomplish this we strive to ensure a high level of customer service by successfully troubleshooting their software use and maintenance within their environments.”
Matthew gauges customer satisfaction through direct client contacts and through more objective means such as surveys. “Ninety-eight percent of our users have given us either a satisfactory or highly satisfactory rating after opening a customer support ticket,” he reported.
You can keep current on ways to connect to the Customer Support team at http://www.energycap.com/support/options. Feel free to contact Matthew at any time with Customer Service issues, concerns, or comments at Matthew.Heinz@EnergyCAP.com.
The Customer Support team does have one request of our readers who are clients: PLEASE let them know any time there are personnel changes or updates to your contact information. They want to make sure that they have the correct information to facilitate timely client communications.
Barry is Senior Marketing Manager for EnergyCAP, Inc., where he works on content development for marketing campaigns, online directories, social media, client case studies, and print advertising. He tinkers with PPC and SEO, and (when not at work) plays oboe, chess, and tennis.